User and Service Use Agreement

1. Parties and Definitions

This User and Service Use Agreement ("Agreement") is concluded between HAZEM GLOBAL TERCÜME VE DANIŞMANLIK PROFESYONEL SİTE YÖNETİMİ İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Tax No: 4601152960) ("Company", "Hazem", "we") and the natural or legal person ("User", "Customer", "you") who uses the Hazem Tercüme website, panel, order forms, payment pages, and connected digital services ("Platform").

Using the Platform, creating a membership, uploading documents, obtaining a quote, placing an order, or making a payment means that the User has read and accepted this Agreement and the Information Notice/Privacy Policy under Law No. 6698 on the Protection of Personal Data (KVKK).

2. Subject of the Agreement and Scope of Services

Hazem provides translation, referral to sworn translation, coordination of complementary processes such as notarization/apostille/courier, document analysis, pricing, order tracking, and customer support services. Hazem may act in the capacity of intermediary/coordinator in third-party processes involving notaries, apostille authorities, consulates, official institutions, courier companies, banks/payment institutions, and the like; it cannot be held responsible for the processing times, decisions, additional fees, and acceptance/rejection outcomes of such institutions.

Hazem does not guarantee the legal validity of document content, definitive acceptance by official authorities, or the outcome of any application/permit/visa/lawsuit/academic admission. The service is limited to the scope of the order placed and the type of service selected.

3. Electronic Acceptance and Evidentiary Value

The User accepts this Agreement by ticking a checkbox in the electronic environment, submitting a form, making a payment, or continuing to use the Platform. The time of acceptance, IP address, user agent, account/order information, and the version of the text accepted may be stored in system records. The Parties agree that, to the extent permitted by legislation, these records constitute valid evidence.

4. Account, Accuracy of Information, and Security

The User acknowledges that the information relating to name, surname, title, e-mail, telephone, invoicing, delivery, and payment processes is accurate, up to date, and lawful. The User is responsible for the security of the account password, verification codes, and panel access. If unauthorized use of the account is suspected, the User must immediately notify Hazem.

5. Uploaded Documents and User Responsibility

The User acknowledges that they are authorized to have processing performed on any and all documents, images, texts, identity documents, diplomas, contracts, court documents, and similar content uploaded to the Platform, and that such content is not contrary to the law, personal rights, intellectual property rights, confidentiality obligations, or public order.

The User is personally responsible for the content of the documents and for having the authority to share data belonging to third parties, including personal data and special categories of personal data contained in the documents. With respect to documents that are unlawful, forged, misleading, criminal in nature, that infringe the rights of third parties, or that pose a security risk, Hazem may refuse, suspend, or cancel the service and, where necessary, notify the competent authorities.

6. Orders, Pricing, and Payment

Prices displayed on the Platform may be calculated based on variables such as document type, word/page analysis, target language, area of specialization, delivery speed, additional services such as notarization/apostille/courier, and exchange rates. Automated analysis and OCR results may be estimates; if an obvious technical error, a missing document, an unreadable file, an incorrect service selection, or unusual content is detected, Hazem reserves the right to update the price, request additional confirmation, or cancel the order.

Commencement of the service is subject to acceptance of the order by Hazem and collection of the relevant fee. Hazem is not responsible for situations arising from delays, interruptions, rejections, or security checks originating from banks, cards, virtual POS, wire transfer/EFT, and payment institutions.

7. Delivery, Revision, and Acceptance

Delivery times are good-faith target times. Unreadable documents, missing information, official procedures requiring additional approval, technical failures, force majeure, third-party delays, or delays attributable to the User may affect the delivery time. After delivery of the translation, the User must communicate clear and specific revision requests within a reasonable period. The right to revision is limited to the correction of translation errors within the scope of the order; changes to the source text, new documents, changes in scope, or requests for a different service may be subject to additional fees.

8. Cancellation, Withdrawal, and Refunds

The User may submit a cancellation request before the service commences. If, after payment has been received, performance has begun of a personalized service such as document analysis, translation, referral to a sworn translator, notarization/apostille/courier preparation, or the like, the right of withdrawal and refund may be limited or extinguished to the extent permitted by legislation. The rights of Users qualifying as consumers arising from mandatory consumer legislation are reserved.

In the event of service failures attributable to Hazem's fault that cannot be remedied, a refund shall be assessed limited to the unperformed portion of the order. The processing times and commissions of banks/payment institutions are beyond Hazem's control.

9. Confidentiality, Personal Data, and Document Security

Hazem processes User documents and personal data for the purposes of performance of the service, order management, support, accounting, legal obligations, and security. Details regarding the processing of personal data are set out in the KVKK Information Notice and Privacy Policy. The User acknowledges that, where necessary for the performance of the service, documents may be shared with service providers such as translators, notary offices, apostille/courier processes, payment institutions, hosting/OCR/e-mail infrastructures, and accounting and legal advisors.

10. Intellectual Property and Use of the Platform

The software, design, brand elements, texts, pricing flows, interfaces, and technical infrastructure of the Platform belong to Hazem or its licensors. The User may not use the Platform for purposes of reverse engineering, data scraping, automated queries, security testing, spam, unfair competition, or purposes contrary to legislation.

11. Limitations of Liability

Except in cases of its own gross fault or mandatory provisions of legislation, Hazem is not liable for indirect damages, loss of profit, loss of data, loss of reputation, the outcome of official applications, third-party processing delays, or damages arising from the User providing incorrect/incomplete information. To the extent legally possible, Hazem's total liability is limited to the amount paid by the User for the relevant order.

12. Force Majeure and Suspension

Earthquake, flood, fire, epidemic, war, strikes, official decisions, infrastructure outages, cyberattacks, failures of payment/hosting/OCR/e-mail providers, and events beyond the reasonable control of the parties are deemed force majeure. In such cases, Hazem's obligations may be suspended, delivery times may be extended, or the service may be cancelled.

13. Amendments

Hazem may update this Agreement due to legislation, technical requirements, security, service quality, or changes in its business model. The new version enters into force from the moment it is published on the Platform; where necessary, separate consent may additionally be obtained for critical changes.

14. Dispute Resolution

This Agreement is governed by the law of the Republic of Türkiye. The rights of Users qualifying as consumers to apply to consumer arbitration committees and consumer courts are reserved. For Users who are merchants or who act for professional/commercial purposes, the Courts and Enforcement Offices of Mersin shall have jurisdiction.

15. Entry into Force

This Agreement enters into force on the date it is accepted by the User in the electronic environment and remains applicable for as long as use of the Platform or the relevant order/service relationship continues.