User and Service Use Agreement

1. Parties and scope

Provider: HAZEM GLOBAL TERCÜME VE DANIŞMANLIK PROFESYONEL SİTE YÖNETİMİ İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Hazem).
Tax identification number: 4601152960
MERSİS number: 0460115296000001
Registered office and address for requests: Merkez Mahallesi 52127. Sokak No:11/A Skysense Mezitli A Blok Daire No:86 Mezitli/Mersin, Türkiye
Email: info@hazemtercume.com
Registered electronic mail (KEP): hazem@hs01.kep.tr
Telephone: +90 541 583 01 03

This agreement governs the terms of use of the platform between Hazem and the natural or legal person who creates an account or requests a service through the platform. In consumer transactions, Law No. 6502 and other mandatory provisions take precedence. The order-specific pre-contractual information, distance service agreement and accepted quotation are considered together.

2. Information and electronic acceptance

The agreement is concluded through the relevant acceptance action after the user has been given the opportunity to review its text. Visiting the website or continuing to use it does not constitute a paid order, consent to an early start of the service or explicit consent to the processing of personal data. A paid order requires separate confirmation after its price and essential terms have been displayed and the obligation to pay has been explained. The personal data notice under the Turkish Personal Data Protection Law (KVKK) provides information; acceptance of the agreement, provision of the notice and any explicit consent that may be required do not replace one another.

3. Scope of service and official procedures

The service is limited to the source and target languages, documents, type of translation, delivery method and any separately selected coordination of notarial, apostille or shipping procedures specified in the accepted order. Notarial acts and official certifications are carried out by the competent authorities. The outcome of an application to an institution or of a visa application is not guaranteed. The customer's stated intended use and the institution's known language and certification requirements are taken into account when assessing the order. These explanations do not exclude Hazem's statutory liability for an incorrect translation, incorrect guidance or failure to perform its agreed obligations properly.

4. Account security, documents and instructions

The user must provide accurate contact, billing and delivery details, protect passwords and verification codes, and report suspected unauthorised access. Hazem remains responsible for its own system and data security obligations. The user must be authorised to request processing of the documents they share, obtain any necessary third-party permissions and avoid sharing personal information that is unnecessary for the service. This obligation does not transfer Hazem's duties as a data controller to the user. Requests involving forged documents, unlawful conduct or infringement of another person's rights may be refused with an explanation of the grounds; any refund of amounts already collected is assessed in accordance with the law.

5. Prices, scope and changes to orders

Automated document or OCR analysis may constitute a preliminary assessment. The total price determined according to the scope of the documents, taxes, currency, selected additional services and delivery terms are displayed before the paid order is confirmed. The delivery period is determined according to the documents at the quotation or order stage. The price, scope and delivery period of an accepted order cannot be changed unilaterally. If a change to the source text, a new document, an additional language or an additional official procedure is requested, the new price and period are disclosed in advance; no additional work is performed or payment collected without the customer's express acceptance. Subsequent changes to the price list do not apply to earlier orders. In the event of a technical error or missing information, a solution is sought with the customer; this does not give Hazem an unrestricted right to increase the price or cancel without liability.

6. Payment, delivery and corrections

The payment method and payment confirmation conditions are explained before the order. The agreed delivery period applies. When necessary documents or explanations are awaited from the customer, the effect and proposed new date are communicated to them; changes are recorded by express mutual agreement. A delay involving a translator, notary, carrier or technical service provider does not automatically exclude Hazem's liability. Free corrections may be requested for translation errors; changes to the source text or scope may require a separate quotation. Downloading the file, remaining silent or the expiry of a short revision period does not constitute a waiver of statutory rights in respect of defective services.

7. Withdrawal, cancellation and defective services

A consumer may withdraw from a distance service agreement within fourteen days of its conclusion, without giving a reason or paying a penalty. An express request or consent, separate from acceptance of the agreement, is obtained for the service to begin before that period expires. The exception under Article 15(1)(h) of the Turkish Regulation on Distance Contracts may apply only when performance of the service has actually begun with that consent. Payment, uploading a file or an automated quotation or OCR analysis alone does not automatically remove the right of withdrawal. Rights concerning defective services, delays and other mandatory rights remain protected.

In the event of a valid withdrawal, payments collected are refunded within fourteen days of receipt of the notice, in a single payment, without charges and using a method appropriate to the payment instrument used. No bank or card commission is deducted. For defective services, the consumer may request repeat performance, a free correction, a price reduction or termination of the agreement in accordance with the statutory conditions, and compensation where its requirements are met; a refund following termination or a price reduction is made immediately. Repeat performance or a correction is completed within a reasonable period under the statutory conditions and no later than thirty working days from the date the request is directed to Hazem. Details are set out in the Distance Sales Agreement and the Cancellation, Withdrawal and Refund Policy.

8. Personal data and confidentiality

The purposes and legal grounds for processing document and transaction data, their recipients, retention and request procedures are explained in the KVKK Personal Data Notice. This agreement does not constitute consent to unrestricted use or international transfer of personal data. Hazem is responsible for implementing confidentiality and access obligations with its employees and the service providers it engages. Cookie and marketing preferences are assessed separately from the service agreement.

9. Intellectual property and lawful use

Rights to the platform software, design, trademarks and content belonging to Hazem are held by Hazem or its licensors. Uploading a document does not transfer the customer's rights in the source document to Hazem; it grants only the permission to use it as necessary to perform the requested service. Unauthorised access to other persons' accounts, disruption of the service, submission of malicious files, unauthorised data collection and unlawful use are prohibited. Mandatory statutory rights remain unaffected.

10. Liability, impediments and impossibility of performance

The parties' liability is determined according to the law, fault and the causal connection between the event and the loss. No provision limits Hazem's liability for gross fault or the consumer's mandatory rights to the service fee. Whether an event constitutes force majeure is assessed according to whether it lies outside the party's reasonable control, is unforeseeable or unavoidable, and affects the specific service; not every infrastructure failure or subcontractor failure automatically constitutes force majeure. The affected party provides information without delay and takes reasonable measures to reduce the loss. Suspension for an unlimited period is not permitted; statutory termination and refund rights remain protected. If performance becomes impossible, the consumer is notified in writing or on a durable medium within three days of that impossibility becoming known, and payments collected are refunded within fourteen days of that notification.

11. Versions, records and requests

The version displayed to and accepted by the user in the relevant transaction, the time of acceptance and order records may be retained for evidential purposes. Records cannot be imposed as the sole and conclusive evidence; the user may submit other evidence. New texts do not apply retroactively to earlier orders. Separate acceptance is obtained where required for material changes to an existing relationship. Complaints, cancellation requests or personal data requests may be directed through the appropriate contact channels specified in the first section; use of KEP is not mandatory for a consumer's withdrawal notice.

12. Applicable law and competent bodies

The law of the Republic of Türkiye applies; other consumer provisions that must apply remain unaffected. The consumer may apply to a Consumer Arbitration Committee or Consumer Court in accordance with the current monetary thresholds and jurisdictional rules; the statutory right to apply in their place of residence is preserved. Other disputes are also subject to the bodies with subject-matter and territorial jurisdiction under the law. This text does not require customers to apply exclusively to bodies located in Mersin.