Distance Sales Agreement and Preliminary Information Form

1. Parties

Provider: HAZEM GLOBAL TERCUME VE DANISMANLIK PROFESYONEL SITE YONETIMI INSAAT SANAYI VE TICARET LIMITED SIRKETI
Tax No: 4601152960
Address: Merkez mahallesi 52127. Sokak No.11 / A Skysense Mezitli A blok Daire no: 86 Mezitli / Mersin
Email: info@hazemtercume.com
Phone: +90 541 583 01 03

Customer: The natural or legal person who creates an order, makes payment, or requests services through the Hazem Tercume website or connected digital channels.

2. Subject

This document sets out the preliminary information and distance service terms for translation, sworn translation, notarized translation, apostille/certification guidance, digital delivery, cargo delivery, and related additional services ordered online.

3. Main characteristics of the service

The service is prepared according to the uploaded document, source language, target language, field of expertise, delivery time, certification type, and additional service choices. The customer confirms that uploaded files are readable, complete, lawful, and that language, invoice, and delivery details are accurate.

Page count, word count, delivery time, and price are determined according to document readability, file structure, official certification needs, and selected additional services. Additional fees or time may apply if the document scope, readability, or customer instructions change.

4. Price, taxes, and additional costs

The total amount shown on the order screen is in Turkish Lira and includes VAT unless clearly stated otherwise. Cargo, notary, apostille/certification, urgent delivery, extra copy, extra language, and similar selected services are shown separately and included in the total amount.

Bank, payment provider, card, wire transfer, exchange, processing, or refund-related third-party fees may be borne by the customer, subject to mandatory legal rules.

5. Formation and payment

The customer places a binding electronic order when the customer uploads the document and confirms the order details, invoice/delivery details, payment method, and this agreement.

For bank transfer orders, the workflow starts after the amount reaches the Provider account and the receipt is checked by finance. For card or online payment methods, the workflow starts after a successful payment notice is received from the payment provider. The Provider is not required to start work before payment or finance approval is completed.

6. Delivery

Translations may be delivered digitally through the customer panel, email, or other digital methods stated in the system. If cargo delivery is selected, printed/certified copies are sent to the address provided by the customer.

Delivery times may be extended due to document scope, missing customer information, notary/apostille/official institution workload, cargo delays, technical issues, force majeure, or customer-caused waiting periods.

7. Withdrawal right and consent to begin performance

Consumer customers may have a withdrawal right under applicable distance contract rules. By accepting this agreement at the payment step, the customer expressly requests that the translation service may begin before the withdrawal period expires.

Once performance begins with the customer's consent, including document review, translation preparation, file creation, official certification/notary/apostille/cargo preparation, or digital delivery, the withdrawal right may no longer be available under statutory exceptions.

If performance has not started, the customer may request cancellation in writing. Any refund is evaluated by considering the payment method, bank/payment provider fees, official process expenses already initiated, and mandatory legal deductions.

8. Revisions and instructions

Clear spelling, meaning, or terminology errors in the translation may be corrected free of charge within a reasonable period. Changes to the source document, new instructions, additional text, a different target language, or a different certification type may be treated as a new service or additional fee.

Official institutions, consulates, notaries, banks, schools, or third parties make their own assessments. The Provider supports use of the translation for the purpose notified by the customer, but is not responsible for the original document content, the official validity of the original document, acceptance/rejection decisions of institutions, or consequences of incorrect/incomplete customer information.

9. Confidentiality and personal data

Customer documents and personal data are kept confidential and processed for service delivery, payment, invoicing, support, legal retention, and dispute management. Details are provided in the Privacy Notice and Privacy Policy.

10. Limitation of liability

The Provider's liability is determined under applicable mandatory law. Nothing in this agreement removes or limits the consumer's statutory remedies, compensation, defect or refund rights to the service fee. Original-document content, incorrect or incomplete customer instructions, and acts of institutions, cargo or payment providers outside the Provider's control are assessed according to fault and causation in the circumstances.

11. Records and evidence

The customer agrees that electronic approvals may be stored with order number, date, time, IP address, user account, agreement version, and transaction records, and may be used as evidence in disputes.

12. Dispute resolution

For consumer transactions, legally competent consumer arbitration committees and consumer courts apply. For commercial transactions, without prejudice to mandatory jurisdiction rules, Mersin courts and enforcement offices are competent. Turkish law applies.

13. Effectiveness

By approving this agreement at the order/payment step, the customer accepts all provisions. Each order is evaluated according to the active version approved at the time of the order.

14. Fourteen-day withdrawal right, notice and model form

The consumer may withdraw from the service contract within fourteen days from its conclusion without giving a reason or paying a penalty. Before the period expires, a clear statement may be sent by durable medium to info@hazemtercume.com or in writing to Merkez Mahallesi 52127. Sokak No:11/A Skysense Mezitli A Blok Daire No:86 Mezitli/Mersin, Türkiye. Receipt of an online withdrawal notice is confirmed without delay.

Following a valid withdrawal, all payments received are refunded within fourteen days from receipt of the notice, using the same payment method and without cost to the consumer.

Under Article 15/1-h of the Turkish Distance Contracts Regulation, the withdrawal right does not apply to services whose performance begins before the end of the withdrawal period with the consumer's explicit approval. This exception is separately disclosed and expressly accepted through the order checkbox. Mandatory consumer rights are not limited by this agreement.

Model withdrawal form: “To HAZEM GLOBAL TERCUME VE DANISMANLIK PROFESYONEL SITE YONETIMI INSAAT SANAYI VE TICARET LIMITED SIRKETI: I hereby give notice that I withdraw from my contract for the following service. Order date and number: … / Service: … / Consumer name: … / Address: … / Date: … / Signature (only if submitted on paper): …”