Distance Sales Agreement and Preliminary Information Form

1. Provider and customer

Provider: HAZEM GLOBAL TERCÜME VE DANIŞMANLIK PROFESYONEL SİTE YÖNETİMİ İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Hazem).
Tax identification number: 4601152960
MERSİS number: 0460115296000001
Registered office and address for requests: Merkez Mahallesi 52127. Sokak No:11/A Skysense Mezitli A Blok Daire No:86 Mezitli/Mersin, Türkiye
Email: info@hazemtercume.com
Registered electronic mail (KEP): hazem@hs01.kep.tr
Telephone: +90 541 583 01 03

The customer is the natural or legal person whose name or business name and contact and billing details are specified in the order summary. A customer acting for purposes outside their trade or profession is a consumer. In consumer transactions, this text applies together with Law No. 6502 and the Turkish Regulation on Distance Contracts; it does not restrict mandatory rights.

2. Pre-contractual information and essential characteristics of the service

This general text provided online is considered together with the order-specific pre-contractual information and the accepted order summary. The scope of the documents, source and target languages, type of translation, delivery method, period, total price and any notarial, apostille, certification, shipping, additional copy or other additional services are determined and displayed to the customer before the order is confirmed. The customer may review the information and request corrections before accepting it. Order-specific terms are also provided on a durable medium. This general page alone does not determine the price or delivery date of each order.

3. Documents, scope and official authorities

The customer provides legible and complete documents, accurate language and delivery details, the known intended use and any language or certification requirements of the institution concerned. Notarial acts and official certifications are carried out by the competent authorities. A visa, the outcome of an application or acceptance by an institution is not guaranteed; however, this does not remove Hazem's obligation to perform the agreed service correctly and properly. Sharing third-party documents requires the necessary authority and conditions for lawful data processing; Hazem's own data protection obligations remain unaffected.

4. Total price, taxes and additional charges

Before the order is confirmed, the total amount to be collected, all taxes, the payment currency and the prices of selected additional services are disclosed. If a cost cannot be calculated in advance, its calculation method and the circumstances in which it may arise are explained clearly. No additional service or payment is added without the customer's prior express acceptance. OCR and automated pricing may constitute a preliminary assessment; an accepted price cannot be increased unilaterally. Additional charges and time for a change to the documents or service scope require a separate quotation and express mutual agreement. No bank, card or transaction commission is deducted from a statutory refund for withdrawal or defective services.

5. Placing an order, payment and commencement

The customer confirms receipt of the order-specific pre-contractual information and accepts the agreement, then confirms the paid order after being clearly informed that the transaction gives rise to an obligation to pay. Visiting the website, uploading a document or requesting automated analysis alone does not constitute a paid order or consent to an early start of the service. For card payments, the successful payment notification applies; for bank transfers, receipt of the funds in the account and payment confirmation apply. The agreed period and commencement conditions are specified in the order summary. Payment approval does not replace the separate consent to early performance described below.

6. Delivery period and method

The delivery period is determined according to the documents at the quotation or order stage; the accepted period is binding on Hazem. Digital delivery takes place through the customer account or the email address provided; physical delivery is made to the specified address if separately selected. If missing documents or explanations are awaited from the customer, or another impediment affecting the service arises, its effect and the proposed solution are communicated without delay. A new date is recorded by express mutual agreement. A delay involving a notary, institution, carrier, subcontractor or technical infrastructure does not in itself release Hazem from liability; statutory rights concerning delay, termination and refunds remain protected. If the agreement is terminated because performance has not taken place within the promised period, all payments collected are refunded, together with statutory interest, within fourteen days of receipt of the termination notice.

7. Fourteen-day right of withdrawal

A consumer may withdraw within fourteen days of the date the service agreement is concluded, without giving a reason or paying a contractual penalty. It is sufficient to direct an unequivocal withdrawal notice in writing or on a durable medium within that period. The notice may be sent by email to info@hazemtercume.com, by registered electronic mail to hazem@hs01.kep.tr, or in writing to the postal address specified in the first section. The cancellation and refund request channel on the website may also be used. Use of the model form or KEP is not mandatory. Following a telephone conversation, the notice must be communicated in writing or on a durable medium. Receipt of online withdrawal notices is acknowledged on a durable medium without delay. The statutory consequences of inadequate information on withdrawal for the applicable period remain unaffected.

8. Consent to early performance and withdrawal exception

Starting the service before the fourteen-day period expires requires an express request or consent in a field that is separate from acceptance of the agreement and is not preselected. Once performance of the service has actually begun with that consent, the right of withdrawal cannot be exercised under Article 15(1)(h) of the Turkish Regulation on Distance Contracts. Giving consent or making a payment alone does not have this effect before performance has begun. Uploading files, automated OCR, preparing a quotation or creating an empty translation file alone is not treated as actual commencement of the service. Subsequent delivery as a PDF does not turn the service into an instantly performed service merely because the file is electronic. Consent and actual commencement must be demonstrated by records relating to the specific order. Rights concerning defective services and other mandatory rights are not affected by this exception.

9. Cancellation and refunds

In the event of a valid withdrawal, all payments collected are refunded within fourteen days of Hazem receiving the notice, in a single payment, without charges to the consumer and using a method appropriate to the payment instrument used. Where a withdrawal exception has not arisen, the right cannot be refused solely because the translation is personalised. Cancellation requests received after the service has actually begun with consent to early performance are also assessed; a voluntary solution may be offered in addition to statutory rights. Third-party costs are considered only outside statutory refunds for withdrawal or defective services, and only insofar as they were separately disclosed and accepted in advance, were actually incurred, cannot be recovered and may lawfully be taken into account. The customer is informed of the refund transaction; the bank's processing time does not remove the statutory refund obligation.

10. Defective services and revisions

If the translation does not comply with the agreement or is incomplete or incorrect, the consumer may, under the statutory conditions, choose repeat performance, a free correction, a price reduction or termination of the agreement, and may also claim compensation where its requirements are met. The rules on impossibility and disproportionality remain applicable to requests for repeat performance or a correction. Refunds following termination or a price reduction are made immediately. Repeat performance or a correction is completed within a reasonable period without causing serious inconvenience to the consumer, and no later than thirty working days from the date the request is directed to Hazem. Downloading the file or failing to request a revision within a short period does not extinguish statutory rights. Subsequent changes to the source document, new documents or a request for another language constitute a change of scope distinct from a translation error and may be subject to a separately accepted quotation.

11. Impossibility of performance and liability

If performance becomes impossible, Hazem notifies the consumer in writing or on a durable medium within three days of learning of that impossibility, and refunds payments collected within fourteen days of that notification. Not every technical or supplier failure automatically constitutes force majeure; whether the event lies outside the party's control, whether it could have been prevented and its effect on the service are assessed in the specific circumstances. Hazem provides information without delay and takes reasonable measures to reduce the loss. No provision limits liability for gross fault or the consumer's mandatory rights to the service fee.

12. Confidentiality, versions and evidence

The processing of personal data and rights to make requests are explained in the KVKK Personal Data Notice. Acceptance of the agreement does not constitute consent to unrestricted data processing or international data transfers. The version of the agreement displayed to and accepted by the customer, the order summary and separate consent records are retained in association with the transaction; a copy of the agreement and pre-contractual information is provided on a durable medium, such as email. Subsequent changes to the text do not retroactively change an existing order. Electronic records are not the sole or conclusive evidence; the customer's right to submit other evidence remains protected.

13. Requests and dispute resolution

Complaints may be directed through the contact channels specified in the first section. The consumer may apply to the competent Consumer Arbitration Committee or Consumer Court in accordance with the current monetary thresholds and jurisdictional rules; the statutory right to apply in their place of residence is preserved. All disputes are subject to the bodies with subject-matter and territorial jurisdiction under the law; there is no requirement to apply exclusively in Mersin. The law of the Republic of Türkiye and other consumer provisions that must apply remain unaffected.

14. Model withdrawal notice

To HAZEM GLOBAL TERCÜME VE DANIŞMANLIK PROFESYONEL SİTE YÖNETİMİ İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ: I hereby give notice that I am exercising my right to withdraw from the following service agreement.
Order date and number: …
Service: …
Consumer's full name: …
Address and contact details: …
Date: …
Signature (only for a notice submitted on paper): …

Use of this form is not mandatory; an unequivocal withdrawal notice is sufficient.